Privacy Policy fuji9 — Our Commitment to Protecting Your Personal Data

1 Introduction

Fuji9 is a licensed online gaming platform fully committed to protecting the privacy of every member who uses our services. We understand that your trust is our most valuable asset, and we do not take lightly the responsibility you place in us when you register and use the fuji9 platform.

This Privacy Policy applies to all information collected through the fuji9.plus website, the fuji9 mobile app (Android and iOS), and all related services we offer. By using any fuji9 service, you agree to the terms of this Privacy Policy. If you do not agree, please stop using our platform.

2 Information We Collect

Fuji9 collects several categories of information to enable us to provide a safe, seamless, and high-quality service to all members. The following are the types of data we collect:

We not collect sensitive information such as biometric data, medical records, or political views unless required by law or with your explicit consent.

3 Purpose of Information Use

Every piece of information we collect is used for specific and legitimate purposes. fuji9 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and maintaining your account, including KYC processes to comply with anti-money laundering (AML) legal requirements.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• Service Provision: Enabling you to access and enjoy all games and features on the fuji9 platform without interruption.
• Service Communication: Sending important notifications related to your account, security, promotions you have opted in to receive, and terms updates.
• Fraud Prevention: Detecting, investigating, and preventing any fraudulent activity, money laundering, or platform abuse.
• Platform Improvement: Analyzing usage patterns to improve service quality, user experience, and overall platform performance.
• Legal Compliance: Fulfilling legal obligations, including reporting requirements to relevant authorities when required.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offering appropriate assistance to members who need it.

4 Data Processing Basis

Fuji9 processes your personal data on valid legal bases under Malaysia's PDPA 2010, namely:

1. Contract Execution: Processing required to fulfill our agreement with you as a platform member.
2. Legal Obligation: Processing required to comply with applicable legal and regulatory requirements.
3. Legitimate Interest: Processing for the purposes of fuji9's legitimate interests, such as fraud prevention and platform security, provided those interests do not override your fundamental rights.
4. Consent: For certain processing activities such as optional marketing communications, we will obtain your explicit consent in advance, and you have the right to withdraw that consent at any time.

5 Sharing Information with Third Parties

Fuji9 does not sell or rent your personal information to any third party. However, we may share your data in the following limited circumstances:

• Service Providers: Technical partners who help us operate the platform, including payment service providers, game providers, and cloud services — all bound by strict confidentiality agreements.
• Legal Requirement: When required by a court, regulatory authority, or lawful law enforcement agency under a court order or applicable legal provision.
• Fraud Prevention: With fraud prevention agencies or relevant industry bodies to protect the platform and all members from illegal activity.
• Business Transfer: In the event of a merger, acquisition, or sale of fuji9 assets, your data may be transferred to the new entity with appropriate notice provided to you.

6 Data Security

Fuji9 implements a comprehensive range of technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction, or disclosure:

• Data encryption during transmission using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest for all sensitive information stored in our database.
• Strict role-based access controls — only authorized personnel may access specific data.
• 24/7 security monitoring and real-time intrusion detection systems.
• Regular security audits by independent third parties to identify and address vulnerabilities.
• Mandatory data protection training for all fuji9 staff who handle personal data.
• A detailed incident response plan to ensure a swift response in the event of a data breach.

While we take all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. You also play an important role by keeping your account password secure and not sharing your login credentials with anyone.

7 Data Retention Period

Fuji9 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required or permitted by law. In general:

• Active Account Data: Retained for the duration your account remains active and in use.
• Data After Account Closure: Retained for a minimum of seven years after account closure to meet AML and tax legal requirements.
• Financial Transaction Records: Retained for seven years in line with Malaysian financial legal requirements.
• Support Communication Logs: Retained for two years after the last interaction for service quality purposes.
• Cookie Data: In accordance with each cookie's validity period, ranging from session-based to up to two years depending on the cookie type.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with fuji9's established data disposal procedures.

8 Your Rights Under the PDPA

As a fuji9 member and an individual whose personal data is processed by us, you have the following rights under Malaysia's PDPA 2010:

To exercise any of the above rights, please contact our privacy team by email at [email protected] or via live chat in your account. We will process your request within 14 business days.

9 Cookies and Tracking Technologies

Fuji9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Required for essential platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve performance and usability.
• Functional Cookies: Storing your preferences such as language and display settings to deliver a more personalized experience.
• Analytics Cookies: Helping us understand usage patterns in aggregate — all data collected is anonymized and not linked to any individual identity.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the fuji9 platform and your overall gaming experience.

10 Cross-Border Data Transfers

In the course of its operations, fuji9 may transfer your personal data to other countries or regions where our technical infrastructure or service partners operate. In all such cases, fuji9 ensures that transfers are carried out with adequate safeguards, including:

• Data transfer agreements compliant with Malaysian and international legal requirements.
• Data protection assessments to ensure recipient countries maintain an equivalent level of protection.
• Standard contractual clauses binding data recipients to strict protection standards.

11 Child Protection

The fuji9 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18. Should we discover that data has been collected from a minor without valid consent, we will take immediate steps to delete that data and close the account in question.

If you believe fuji9 may hold information from or about a minor, please contact us immediately at [email protected].

12 Contact Our Privacy Officer

For any enquiries, concerns, or requests regarding this Privacy Policy or fuji9's use of your personal data, you may contact our Privacy Officer through the following channels:

• Privacy Email: [email protected] (displayed as plain text only)
• Live Chat: Available 24/7 via the support icon within the fuji9 platform
• Official Telegram: Through the official fuji9 support channels available in your account

We are committed to addressing all privacy-related inquiries seriously and within the designated timeframe. If you are unsatisfied with our response, you have the right to escalate your complaint to Malaysia Personal Data Protection Department for further investigation.